User Journey Map Definition

Customer-journey maps are used to understand users journey as they interact with a product or service. Roadmaps are used by UX teams to communicate future work within their team and to stakeholders.

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Journey-mapping workshop participants talk with customers who have joined their small groups.

User journey map definition. Desktop as a Service DaaS is a cloud computing offering that enables businesses to deliver cloud-hosted virtual desktops to any device from anywhere. Once customers have shared experiences without seeing their teams assumptions the discussion moves to the wall. Teams walk customers through their assumption maps.

Learn more about DAAS. Their current-state assumption maps hang around the room. A journey maps structure aligns to the timeline of the use while a roadmaps structure follows a Now Next Future structure.

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